Privacy Policy

Last modified: 25. May 2018

The responsible entity in the sense of data protection (the controller) is Clover Portugal Lda, Ruas 3 & 5 - Lt. 17/18B, Zona Industrial da Varziela, 4485-071 Fajozes, Vila do Conde, Portugal.

Although Clover Portugal LDA is operating this Website, information collected and processed on this site may be shared with other European legal entities in the Clover Imaging Group (in the following "CIG EMEA" in adherence with the European General Data Protection Regulation GDPR. Please see section (5.3) Data Processing within the Group for details.  In the following, "we", "us" or "our" refers to the legal entities of the CIG EMEA company group.

The correct handling of your data while respecting your privacy rights as well as the observance of your right to informational self-determination in the use of your personal data is an important concern for us.  The collection, processing and use of your personal data is governed by applicable legislation, in particular the GDPR and applicable national laws. 

The Privacy Policy at hand is dated 17.05.2018. We reserve the right to adapt the data protection policy to changed laws and regulations at any time.  Please keep up to date with changes to the privacy policy by clicking on the relevant link from our website.

Please read the Privacy Policy carefully. If you do not want to agree to this Privacy Policy, you should not use the Website nor provide any personal data to us.

In our Privacy Policy we use terms and definitions of the GDPR, in particular Art. 4 GDPR. In pursuit of this regulation we are "Controller" of personal data, you are the "data subject". Information that directly or indirectly relates to you is "personal data". For the purpose of this privacy policy "your data" is the data that directly or indirectly relate to you as a natural person such as name, address, telephone number, your email address, your company and further details, which you fill into forms on our web portal.

Of course you can visit our web sites without providing any personal data to us. In any case, when using our web portal, data is automatically collected and processed, which do not allow us to relate them to you in person. Please refer to the sections

  • "Web Service Logfiles"
  • "Cookies"
  • "Web Analysis Tool Google Analytics"

in this privacy policy.

You can contact Clover Portugal LDA's data protection officer at

(1) Automatic Collection, Processing and Use of Personal Data of Unregistered and Registered Users

(1.1) Web Service Log Files

When you access the pages of our website with your browser, the server logs the data required for the operation of a web service in the log files: the name of your browser, the name of your internet service provider, the IP address of your PC, the address [of] the site from which you accessed our website, the name of your operating system, the web pages you visit, and the date and duration of your visit.  This data is temporarily stored in the log files and then automatically deleted.  The purpose of the storage is to analyze the possible activities leading to malfunctions as well as to detect, prevent and investigate cyber-attacks (e.g. distributed denial of service (DDoS) Attacks, hacking attacked, identity misuse). The legal ground for this processing is our legitimate interest in maintaining the web services in full function.

(1.2) Cookies

Our website uses cookies. These are small files that the web server transfers to your PC.  These files are used to track your way through the pages of our website or to accept an order.

Cookies are distinguished on the one hand according to the duration of their storage.  Session cookies are automatically deleted when you close their browser.  A session cookie can serve to manage an order form or record which services are of particular interest.  Permanent cookies, on the other hand, remain stored on your PC. A permanent cookie can be read again on the next visit of our website.  To prevent this, you can delete the permanent cookie after visiting our website.

On the other hand, cookies are differentiated according to their origin.  So-called first-party cookies always come from the website, which is indicated in the address bar of your browser.  Third-party cookies are from websites that you have not directly accessed, but which have been linked to images or advertisements on the site of the first provider.  Your browser can tell you which sources are stored on your PC.

(1.2.1) Our Use of Cookies

According to the European Cookie Policy, consent is required to set permanent cookies that serve purposes other than ensuring the correct communication with the web server.  If you make no objection, we assume that by continuing to use our website, you consent to our use of cookies described here.
In as far as your browser permits, our web server uses the following permanent cookies:

Clovertechde is a permanent cookie with 2 years validity.  It saves your session ID and other data from your current session, allowing our web server to recognize your browser and session if the session has not been terminated normally.

Cloverde is a permanent cookie with 1 year validity.  It stores numbers that allow us to determine which pop-up messages (e.g., in the case of an urgent notification) have been displayed in your browser.

_ga is a permanent cookie with 2 years validity.  It is set for Google Analytics, see section (1.3) of this statement.

_gat is a permanent cookie with 2 minutes validity.  It is set for Google Analytics, see section (1.3) of this statement.

Possibility of Objection

Most browsers are set to accept cookies.  To disable this, please change the appropriate settings of your browser.  If your browser does not allow cookies, you may not be able to use all pages of our Internet site without problems.

(1.2.2) How Can I Disable Cookies?

You can customize your browser settings to turn off all cookies, turn off third-party cookies, or allow temporary cookies only.  Please refer to the help pages of your browser for the settings you need to make.

(1.3) Web Analysis Tool Google Analytics

On legal grounds of legitimate interest in continuous improvement of our web services, this website uses Google Analytics, a web analytics service provided by Google, Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").  Google Analytics uses so-called "cookies", text files which are stored on your computer and which allow an analysis of the use of the website by you.  The information generated by the cookie about your use of this website is generally transferred to a Google server in the USA and stored there.

On our websites, IP anonymization is activated, which means that your IP address will be shortened by Google prior to transmission to the USA.  Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there.  On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website usage and internet usage against the website operator.

The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.  You can prevent cookies from being saved by setting your browser software accordingly.  This may result in impairment of the functionality of our websites.  Deleting permanent cookies after visiting our websites does not result in any impairment.

Possibility of Objection

In addition, you may prevent Google's processing of the data (including your IP address) generated by the cookie and your use of the website (including your IP address) as well as the processing of this data by Google by using the browser plugin Download and install.

An alternative to the browser add-on or within browsers on mobile devices, please click this link to prevent Google Analytics collection within this site in the future.  An opt-out cookie is stored on your device.  If you delete your cookies, you must click this link again.

For more information on Google's Terms of Service and Privacy, please visit or

(2) Our processing of personal data of customers and suppliers

We collect data (contact form, newsletter and registration as a dealer or in the web shop) of natural persons on our web portal, who are contacting us or who belong to or represent a company that is in a business relation with us. This data includes your name, the name and address of your company, your business contact data including email and telephone, and your job title. The legal ground for processing your data is our legitimate interest in communicating with you as a representative of your company, as well as the legitimate interest of your company in establishing the communication with us. Your contrary interests may outweigh our legitimate interest, e.g. after you have left your company.

Of course, as a data subject you have rights under data privacy law, e.g. the right to withdraw consent, the right of access to your data, and several other rights. Please refer to section (5.5) Your rights relating to your personal data.

For the purpose of performing a contract we process your company's data in our CRM and in the planning, manufacturing, logistics and financial modules of our ERP. Depending on your role and responsibility in your company, these data may include the above mentioned personal data, which directly relate to you as a person. However, the purpose of the processing does not relate to you as an individual but to your company instead, as our business partner. Data protection regulations do not apply to business data that do not relate to a natural person.

(2.1) Registration as a Dealer

You can register as a dealer via a form on our website.  Your data, along with your optional message, will be sent as an e-mail to our customer care department.  This will forward your registration to the responsible sales force, who will then contact you. The legal ground for that is the performance of a contract. 

After that your data will be stored in our CRM and will be used by us and other companies of CIG EMEA on legal grounds of performing a contract for purposes of customer relationship management, and processing your requests and orders. On legal grounds of our legitimate interest in improving our business relationship, your data will be used for marketing as well. Please see section (5.3) Data Processing within the Group for details.

We also use your data to provide you with information and special offers by e-mail or electronic newsletter. If required by the applicable laws, we will obtain your express consent prior to sending such communications to you. You may at any time object to this use, e.g., through the contact form of our website.

(2.2) Registration for Our Webshop, Processing in the Webshop

To use the CIG EMEA Webshop, you have to fill in a corresponding form on our website. Your data, along with your optional message, will be sent as an e-mail to our customer care department. This then causes you to have access to our Webshop.

In the Webshop your data are processed for purposes of order management and fulfillment on the legal grounds of performing a contract.

We also use your data to provide you with information and special offers of our products or services by email or electronic newsletter.  If required by the applicable laws, we will obtain your express consent prior to sending this communications to you. You may at any time object to this use, e.g. through the contact form of our website.

(3) Newsletter

As a rule, you receive an electronic newsletter because you have ordered it explicitly. When you order a newsletter, we will store your consent and its time stamp.

If we are not sure about the ordering party, we will use the so-called "double-opt-in" procedure before the newsletter is sent, which means that we will only send you a newsletter by e-mail, that you have subscribed to. For this purpose, we will send you a notification e-mail and ask you to confirm by clicking on a link contained in this e-mail that you would like to receive our newsletter.

Possibility of Objection

You can revoke this consent at any time. The easiest way to do this is to click on the corresponding link in our newsletter or in the email including the information on the special offers. You can also tell us your opposition by using the contact form.

(4) Contact Form

When you enter your details into a contact form, they will be sent to our [group] Customer Care and Marketing departments, along with your optional message, as an e-mail. They will forward the e-mail to the department in charge to answer your request. Your data will not be processed for any purpose other than answering your request. Data from contact forms are not stored permanently. The legal ground for processing your data is the necessity to take steps at your request to entering into a contract.

(5) Further Explanations Regarding Data Protection

(5.1) Data Controller

The data controller identified at the beginning of this Privacy Policy is solely responsible for the websites published on the domain but not for sites of partner companies that may be linked to our website.

(5.2) Related Pages and other Websites

The respective partner company is responsible for data protection on linked pages. In case you access linked pages, please refer to the information on the legal notice and the privacy policy of the linked websites. The same applies if this website is linked to other websites of any third party.

(5.3) Data Processing Within the Group

While customers and business partners may view the CIG EMEA Group as one company, it actually consist of several legal entities that are committed to collect, process and use your information in adherence with the same set of obligations under European data protection provisions. Depending on your business location or the type of business that you doing with CIG EMEA, your data may be used and processed by any of the following EMEA CIG legal entities for purposes listed:


Clover Portugal, Lda
Ruas 3 & 5 - Lt. 17/18B
Zona Industrial da Varziela
4485-071 Fajozes
Vila do Conde
Central data processing for CIG EMEA;
Group web portal;
Customer relationship management;
Order management
Clover Germany GmbH
In den Wolfsmatten Geb. 142
D-77955 Ettenheim
Customer relationship management;
Order management
Clover Environmental Solutions GmbH
In den Wolfsmatten Geb. 142
D-77955 Ettenheim
Customer relationship management;
Order management
Clover Serbia d.o.o.
Rade Končara 1
21131 Petrovaradin
Centralized data processing for CIG EMEA;
Group customer service;
Order management;
Clover Dataproducts of Ireland Ltd
39/40 Upper Mount St.
Dublin 2.
Customer relationship management;
Order management
Clover Environmental Solutions Ltd
Unit 8 & 9 First Quarter
Blenheim Road
Surrey KT19 9QN
United Kingdom
Customer relationship management;
Order management;
Web portal

Under data protection law, any European CIG legal entity may assume a role of controller of your personal data ("Joint Controllership"). Data protection agreements warrant that protection and security of your personal data are maintained at the level required by EU law, even if processed and used outside the European Economic Area.

The above mentioned "Joint Controllership" is applicable to data stored in the jointly used CRM of the CIG EMEA company group and to the processing of data in our web shop.

For order management purposes each single company is a sole controller under data protection laws of all data that are required for performing contracts with their customers and suppliers, including the processing of financial data.

If you are a user in the D-A-CH region, you may contact the data protection officer appointed by Clover Germany GmbH, Reinhard M. Novak, by using the contact form or imprint information on his web site

(5.4) Disclosure of Personal Data

We do not disclose your personal data to other third parties outside the CIG EMEA Group without your consent, except that we disclose such information when disclosure is necessary to comply with or is permitted by any applicable law, or in response to any judicial or administrative request. However, we may communicate or otherwise disclose your personal data in connection with the sale of all or a portion of our business to a third party. This data may be used by such third party for purposes of providing services to you.

(5.5) Your rights relating to your personal data

As a data subject you may exercise your rights under data privacy at any company of the CIG EMEA group.

You have the right of access to your personal data (Art. 15 GDPR). You may have your data rectified in pursuit of Art. 16 GDPR, or on specific grounds have them erased according to Art. 17 GDPR. In accordance with Art. 18 GDPR you have the right to restriction of processing, and on grounds relating to your particular situation, you additionally have the right (in pursuit of Art. 21 GDPR) to object to processing your data generally or in parts. For data that you have provided to a company of the CIG EMEA group, you have the right to receive them in a commonly used and machine-readable format. You have the right to withdraw your consent with processing of your data at any time, with future effect. That means that your withdrawal can only effect future processing. Consequently, past processing remains in compliance with data protection stipulations.

You have a general right to object to any CIG EMEA group company's processing of your contact and address data for direct marketing purposes, except where you have solicited such material.

Please use our contact form to exercise your rights, or contact us at Our customer care department will forward your request to the respective CIG legal entity that is serving your business.

You have the right to lodge a complaint at a supervisory authority.

Should you decide to delete your data, you understand that we will not be in a position to provide you with all or part of the services offered through the website and you may not be able to use all or part of the functionalities of the website.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us using the “contact us” link on the Website, via email at , or via regular mail at:

Clover Portugal, LDA
Ruas 3 & 5 - Lt. 17/18B
Zona Industrial da Varziela
4485-071 Fajozes
Vila do Conde

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